INTRODUCTION
1: IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY POLICY
This privacy policy aims to give you information on how Formiti Data International Ltd collects and processes your personal data through your use of our services, whether through our websites or through our application platforms, including any data you may provide when you sign up to use our applications, subscribe to our newsletter, purchase a product or service, engaging with our customer support team or take part in a competition or a survey.
This website is not intended for children under 18 years old and we do not knowingly collect data relating to children under 18 years old.
It is important that you read this privacy policy together with any other policies we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them.
CONTROLLER
This policy provides information on how Formiti Data International Ltd collects and processes your personal data through our websites and application platforms. It includes any data you may provide through use of our services, subscriptions, interactions with support, or participation in competitions, surveys, or feedback requests.
This website and our platforms are not intended for children under the age of 18, and we do not knowingly collect data relating to children under 18 years old.
Controller
Formiti Data International Ltd is a data controller under the UK GDPR, DPA 2018, and DUAA 2025 for data we collect directly and use for our own purposes. When acting on behalf of clients, (collectively referred to as “COMPANY”, “we”, “us” or “our” in this privacy notice).
We have appointed an internal Data Protection Officer (DPO) responsible for overseeing all questions relating to this policy and how we comply with applicable privacy laws.
Processor
Formiti Data International Ltd acts as the data processor when acting on behalf of its clients when processing your personal data.
We have appointed an internal data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
CONTACT DETAILS
Our full details are:
Grosvenor House
11 St Pauls Square
Birmingham
B3 1RB
United Kingdom
Email address: [email protected]
You have the right to make a complaint at any time to the Information Commissioners Office , who can be contacted at
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We would, however, appreciate the chance to deal with your concerns before you approach the DPC so please contact us in the first instance.
CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated on June22d 2025 and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2: THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes but not limited to first name, last name, username or similar identifier, title and date of birth.
Contact Data includes billing address, residential address, email address and telephone numbers.
Technical Data Commonly known as online identifiers and includes internet protocol (IP) address, unique mobile device identification numbers (such as your Media Access Control (MAC) address, Identifier, type of device, your login data, browser type and version, time zone setting and geo location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your login details, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products, and services.
Communication data regarding changes or enhancements to our services and products
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
The DUAA 2025 introduces more stringent obligations regarding lawful access, data minimisation, and permitted re-use. In line with these, we collect only the minimum data necessary and only use it for lawful and transparent purposes.
- Under DUAA 2025, we must record data access requests from UK public authorities and retain audit trails of all such disclosures. If applicable, such access will be logged and processed strictly in accordance with legal authorisation.
- We confirm that we do not reuse personal data for any purpose incompatible with its original purpose unless explicitly permitted under the DUAA 2025 or similar legislation.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
3: HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including, but not limited to:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- create an account on our website, or web applications
- subscribe to our service or newsletters;
- request marketing to be sent to you;
- request support for our products
- give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
(a) analytics providers such as Google based inside AND outside the EU;
Contact, and Transaction Data from providers of technical, payment and delivery services based inside AND outside the EU.
DUAA 2025 Note: We are required to maintain detailed records of certain categories of data access or re-use and may be required to demonstrate that data access or sharing meets public interest criteria defined under DUAA 2025.
4: HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
For the performance of a contract, we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
| Purpose / Activity | Type Of data | Lawful basis for processing |
| To register you as a new client |
a: Identity b: Contact c: Technical d: Profile e: Usage
|
Performance of a contract with you or in preparation to enter a contract with you |
|
To process and deliver our services including: A: Manage payments, fees, and charges |
a: identity b: Contact c: Transaction d: Communications
|
Performance of a contract with you or in preparation to enter a contract with you |
|
To manage our relationship with you which will include: a: Notifying you about changes to our terms or privacy policy. b: Asking you to leave a testimonial |
a: Identity b: Contact c: Technical d: Profile e: Usage
|
a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To administer our and protect our business and this website and application platforms |
a: Identity b: Contact c: Technical d: Transaction e: Profile f: Usage
|
(a) Performance of a contract (b) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (c) Necessary to comply with a legal obligation
|
| To use data analytics to improve our website and applications |
a: Technical b: Usage c: Communications d: profile
|
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To process a job application to work with us |
a: Identity b: Contact |
Legitimate interests to help you obtain a position with the company |
In accordance with DUAA 2025, where data is accessed or processed under a defined public interest purpose (e.g. health, safety, or regulatory oversight), we will ensure such use is documented, limited to what is necessary, and is disclosed transparently when required.
COOKIES
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and obtain your consent to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5: DISCLOSURE OF YOUR PERSONAL DATA
We may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. Your data will only be disclosed for the purposes identified in this privacy notice and for which you have provided implicit or explicit consent unless a law or regulation specifically allows or requires otherwise. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. All our third-party processing partners are vetted under our third-party due diligence process and have signed data processor contracts with us.
DUAA 2025 introduces enhanced obligations for data disclosures to UK public bodies. If we are required to share data under these regulations, we will do so transparently and maintain a log of all such disclosures. No data will be disclosed unless it meets the strict access criteria or is required under law.
6: INTERNATIONAL TRANSFERS
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we will use Standard Contractual Clauses
All international transfers will also comply with the UK Government’s post-Brexit international data transfer regime, including DUAA 2025 where relevant.
7: DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, disclosed or being unavailable. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know on the principle of least privilege (PoLP). They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We periodically review all privacy and security policies and update when necessary in line with changes of the GDPR or when any new technologies are introduced into our business. Where the introduction of new technologies results in a high risk to your data we will perform a data protection impact assessment and will only proceed if meeting the required levels of security standards. Methods of collecting personal information are reviewed by management before they are implemented to confirm that personal information is obtained (a) fairly, without intimidation or deception, and (b) lawfully, adhering to all relevant rules of law, whether derived from statute or common law, relating to the collection of personal information
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
The DUAA 2025 requires auditable logs for any re-use or third-party access of personal data. We have implemented such measures and continuously review our data protection impact assessments when introducing new technology or processing activities.
8: DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. A copy of our Data Retention Schedule is available upon request.
Under DUAA 2025, we are required to retain detailed records of how and why certain data is used or reused, especially where public interest is invoked. Our internal retention policies reflect this requirement.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six tax years plus the current tax year as part of our legal obligations to do so.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9: YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. We set out below a brief description of such rights:
To be informed: Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR and UK DPA 2018. This Privacy and our cookie policy meet this requirement.
Request access to your personal data (commonly known as a “data subject access request”): This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request rectification of your personal data: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data: Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms
Request restriction of processing your personal data: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy, or (b) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it
Request the transfer of your personal data to you or to a third party: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data: However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent
New Right Under DUAA 2025: You have the right to be informed of certain types of data reuse where your data has been accessed or processed for secondary purposes in the public interest. We will notify you where feasible and in compliance with applicable regulations.
If you wish to exercise any of the rights set out above, please complete the form below
NO FEE IS USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests, in which case we will inform you of an extension period of up to 2 months as stated in the GDPR and DPA 2018. In this case, we will keep you informed on progress.
10: GLOSSARY
LAWFUL BASIS
DUAA 2025 – UK Data Use and Access Act 2025: A UK law governing how data can be accessed and re-used in the public interest. It complements UK GDPR and DPA 2018 and includes obligations for transparency, auditability, and permitted re-use criteria. It also introduces clearer duties for organisations to log and justify data access and reuse.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
11: POLICY UPDATES
This policy was last updated on 22 June 2025 to align with the UK Data Use and Access Act 2025 and ensure ongoing compliance with the UK GDPR, DPA 2018, and EU GDPR.